What does it cost?
SHIPPING IS FREE to any destination worldwide. It's our way of saying thank you for buying from us.
How will my items be sent?
All orders* will be sent by secure signed-for postage. We will always provide you with the information to track the progress of your order online.
* Excludes orders for ribbons only which will be sent by 1st class mail to the U.K. and by Airmail elsewhere at our risk.
For unusually large or valuable orders, we may exceptionally make alternative delivery arrangements at our expense.
We can deliver any order by courier on request at extra cost.
We regret that we do not ship to countries where postal services may be unreliable. This is reflected in the available choice of destination countries on our order page.
How long does it take?
To the UK, delivery is normally the next working day after your order is processed.
Outside the U.K., Royal Mail’s target time is within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world once your order is processed.
Royal Mail’s target times are often met but on occasion there are delays with customs and local postal authorities and you should exceptionally allow up to 28 days for delivery.
How will my items be packaged?
We take great care to ensure your package arrives in good condition. All items are shipped in a protective plastic wallet or covering, wrapped in bubble-wrap and inserted into a padded envelope. Larger and fragile consignments will be shipped in rigid cardboard boxes with appropriate padding materials.
Customs and taxes
Please note that on occasion customs formalities may delay packages and that you are responsible for any taxes or customs charges your national and local authorities may levy.